Gilbert Police Performance Management

NIBRS Crimes

This dashboard provides a comprehensive analysis of crime trends in Gilbert by tracking six key metrics related to Part 1 crimes, categorized into two main groups: 

• Violent Crimes: Aggravated assault, criminal homicide, rape, and robbery. 
• Property Crimes: Residential and commercial burglaries, theft, and motor vehicle theft. 

By making this data publicly available, our community gains access to the same information the Gilbert Police Department uses to address crime trends in Gilbert, adjust its resource allocation and budget, and plan for the community's future needs. 

This dashboard focuses on six key performance indicators: 

• Total Part 1 crimes by month  
• Person crimes by year 
• Person crime rate per 1,000  
• Property crimes by year 
• Property crime rate per 1,000 
• Crime timing analysis: A heat map showcasing patterns based on weekdays, hours of the day, and crime type (violent or property-related) 

Residents can explore historical crime data dating back to April 2022 to observe long-term trends and patterns. By offering detailed crime statistics, this dashboard enhances transparency, supports data-driven decision-making, and fosters a collaborative approach to crime prevention within the community. 

*Note: In 2021, the Gilbert Police Department transitioned from the FBI’s Uniform Crime Reporting (UCR) System to the National Incident-Based Reporting System (NIBRS), changing how law enforcement agencies collect and report crime data. While the UCR system aggregates crimes based on the most serious offense, NIBRS is more comprehensive in that it details each crime reported in an incident, along with additional information not previously collected or reported by the UCR System. The Gilbert Police Department will continue to monitor and analyze Part 1 crime data to understand how to serve our community better and maintain Gilbert as one of the safest cities in the country. Monitor and analyze part 1 crime data to understand how to serve our community better and maintain Gilbert as one of the safest cities in the country.

Response Times

When calling 9-1-1, every second counts. Response times are a critical measure of the service Gilbert PD provides to residents in need of assistance. As Gilbert continues to experience steady population growth, some may question how effectively our public safety resources are keeping pace. 

The new Gilbert PD Response Times Dashboard provides key insights into the department’s emergency response metrics to enhance transparency and keep our community informed. 

This dashboard focuses on three key performance indicators: 

• The number of dispatched calls for service
• The average response time for officers
• The percentage of priority 1 calls, the most urgent emergency dispatches. 

By including data from the last four years, this dashboard demonstrates that Gilbert PD has consistently maintained emergency response times under the goal of 5 minutes and 30 seconds, even as Gilbert’s population and demand for services increase. 

Gilbert PD remains committed to upholding the highest level of service our community expects and deserves when it matters most.  

Use of Force

The Gilbert Police Department strives to provide transparency into the use of force by our Gilbert Officers. We are committed to de-escalation tactics and minimizing the use of force whenever possible.  

All police officer recruits undergo the Gilbert Regional Police Academy and receive training on the use of force and de-escalation techniques. Gilbert PD also provides additional de-escalation training post-academy for all academy graduates and lateral officers (officers hired from another agency). 

Officers receive annual in-service training on the use of force, including de-escalation tactics. They also receive specialized Crisis Intervention Training to assist with dealing with individuals experiencing personal crises, often related to mental health illnesses. Additionally, Gilbert PD provides an annual focused training series that rotates between topics such as diversity, bias-free policing, implicit biases, constitutional rights, and de-escalation. 

This interactive dashboard allows you to explore data on use-of-force incidents in our community and allows users to filter data by year, quarter, and month. 

This dashboard focuses on six key performance indicators: 

• Overall Total Use of Force  
• Percentage of Use of Force Incidents Compared to Total Calls for Service 
• Provides total Calls for Service  
• Reasons for Use of Force 
• Officer Use of Force by Service Types 
• Citizen Demographics by Race 

All personal information has been redacted to protect privacy 

This Use of Force dashboard is critical to the Gilbert Police Department as it allows for analysis of use of force incidents to identify trends and subsequently, to implement any necessary best practices. 

The Gilbert Police Department believes in open communication with the public, and we encourage you to explore the data and ask questions.  

Contact: gpdcommunity@gilbertaz.gov 

Additional Resources: 

• Use of Force Policy 
• Frequently Asked Questions 

Complaints

The Gilbert Police Department strives to provide transparency into any complaints that arise internally from within the organization or externally from the community. Our Internal Affairs unit is comprised of a Lieutenant, a Sergeant, and three investigators. The team is committed to investigating all manner of complaints against any member of our department, regardless of title.   

There are two types of investigations that can take place: 

• External Complaints are taken in a variety of ways through phone calls, online, mail, or in person through a police employees.  
• Internal Complaints are complaints that arise from within the department. They can be started by anyone who feels they have observed misconduct or a violation of the department’s standards of conduct.  

These investigations are conducted expeditiously and are reviewed by executive members of the police department, including the Chief’s Office, legal advisors, and, when required, the Town of Gilbert Human Resources Department. The scrutiny of the investigations is imperative to ensure they are accurate, fair, unbiased, and thorough.     

This interactive dashboard allows you to explore data for complaints investigated by the Gilbert Police Department. The data will enable users to filter by year, quarter, and month. 

This dashboard focuses on five key performance indicators: 

• Average Complaints per Year  
• Total Complaints  
• Percentage of Outcomes  
• Complaints Against Members by Title 
• Source of Complaints 

This Complaint dashboard is critical to the Gilbert Police Department as it affords the necessary transparency the community deserves. Secondly, it provides ample information for Police executives to identify potential policy failures and trends involving police staff who are struggling or may be failing to uphold their Oath to the community.  

The Gilbert Police Department believes in open communication with the public, and we encourage you to explore the data and ask questions.  

Contact: gpdcommunity@gilbertaz.gov