Gilbert’s City of the Future initiative is shaping a smarter, more innovative government by using real-time data to enhance services, drive continuous improvement, and ensure transparency. With performance dashboards and scorecards, we’re equipping our community with the insights needed to make informed decisions—preserving our quality of life for generations to come. Patrick Banger Town Manager, Town of Gilbert
Welcome to the Town of Gilbert’s Performance Management Portal
Your central hub for real-time insights, progress tracking, and key performance metrics. Explore our website to learn more about the program, history, and current progress, and see how our departments have developed powerful dashboards to support data-informed decision-making and help us continue to serve the Gilbert community effectively.
The Town of Gilbert’s Performance Management Program is a forward-thinking initiative aligned with its vision of becoming the City of the Future. This program integrates data-driven decision-making, innovative technology, and community engagement to enhance operational efficiency and public service delivery. Key components include real-time performance dashboards, strategic alignment with long-term goals, and continuous improvement processes. By leveraging advanced analytics and embracing a culture of transparency and accountability, Gilbert aims to proactively address infrastructure, transportation, energy, and public safety challenges, ensuring sustainable growth and an improved quality of life for its residents.
Core Performance Team
The Core Performance Team is a cross-departmental group from various roles throughout Gilbert. This diverse team has united to oversee the onboarding and ongoing management of the Performance Management Program, bringing together a wide range of expertise and skill sets.
On-going and growing participation in regional benchmarking efforts and incorporation of data into annual budget process. City of the Future mission is conceptualized
Development of the City of the Future Strategic Initiative
2019
City of the Future Concept Development
Fast tracking org-wide metrics deemed important to ensure continued high quality of life
2020
Partnerships & Pilot
Gartner Data Governance Maturity Assessment
Pilot Program with Public Works, WWC & GovEx
Development of Implementation Strategies for performance management and data governance
2021
Laying the foundation for the Program
Executive Leadership role created to guide the Performance Management Strategy
Inspired by other government organizations and adapting to the culture of Town of Gilbert
Refined Phase II Pilot with Police Department
2022
Building the Team
Core Performance Team organized cross-functionally, creating a unique implementation strategy
Hosted Core Team Retreats and Debriefs to gather lessons learned and develop new action items
2023
Streamlining Engagements
Expansion and Formalization of Core Team Roles
Leveraging existing technologies and tools to streamline engagements with new departments
Development of business process and automation for efficiency and consistency across the Town
Initial Release of Public Dashboard for Public Works, Police
2025
Advancing Performance Management and AI Integration
Team re-alignment with the AI Strategy and Transformation Office to support emerging trends and technologies
Continued Onboarding of Departments into the Performance Management Program and release of Public Dashboards as approved
2026 and Beyond
Over the Horizon
Town-wide engagement in TownStat Meetings to discuss progress, challenges, and strategic alignment
Redesign and relaunch of Performance Management Websites
Continuous Improvement reviews of the program, training materials, and associated processes. Shifting team focus from Onboarding to Strategic activities
Current Program Progress
Departments undergo an extensive onboarding process into the Performance Management Program, comprised of multiple sprints to gather data, develop goals and targets, and define appropriate metrics that align with the overall strategic initiatives the Council and the Town Manager’s Office set forth. Below is our current progress.
Department Performance
Transparency and accountability are at the core of our operations. Our Department’s Data section comprehensively examines key performance metrics, operational trends, and program outcomes. From budget allocations to service delivery insights, this hub offers accessible and up-to-date information to keep residents, stakeholders, and decision-makers informed. By sharing data openly, we aim to foster trust, drive innovation, and support evidence-based policy decisions that enhance our community’s quality of life.
