Gilbert Police Performance Management

Gilbert PD is one of the first departments sharing their data publicly through Gilbert’s Performance Management program. Over the next year (and continuing on into the future), Gilbert PD will be monitoring this data to help with making decisions on how best to keep our community safe. Based on 2021 crime data, Gilbert is the 5th safest city out of the 100 largest cities in the country. These statistics reflect our commitment to maintaining Gilbert’s sense of community and safety.


  • Monitoring
  • Meeting Target
  • Near Target
  • Needs Improvement

Note: Some dashboards have multiple sections. You can switch between them by clicking the tabs at the top of each one.

Part 1 Crimes

This dashboard presents six different metrics that analyze part 1 crimes which are divided into two categories: violent crimes (aggravated assault, criminal homicide, rape, and robbery) and property crimes (residential and commercial burglaries, theft, and motor vehicle theft).

By making this data publicly available, our community gains access to the same information the Gilbert Police Department uses to address crime trends in Gilbert, adjust its resource allocation, department budgeting, and planning for the future needs of the community.

The dashboard measures the following six categories:

  1. Total crimes by month 
  2. Total property crimes by month
  3. Total violent crimes by month 
  4. Total crimes by year 
  5. Current property crime rate
  6. Current violent crime rate 

Users can compare month-to-month part 1 crime data dating back to March 2022. Historical property crime and violent crime rates for the past five years have been provided below as a reference point for dashboard users. 

Property Crime Rates: 

  • 2017: 13.9 
  • 2018: 13.2
  • 2019: 12.0
  • 2020: 10.8
  • 2021: 10.7*

Violent Crime Rates: 

  • 2017: 0.9
  • 2018: 0.9
  • 2019:1.0
  • 2020: 1.1
  • 2021: 1.2*

*Note: In 2021, the Gilbert Police Department transitioned from the FBI’s Uniform Crime Reporting (UCR) System to the National Incident Based Reporting System (NIBRS), a change in how law enforcement agencies collect and report crime data. While the UCR system aggregated crimes based on the most serious offense, NIBRS is more comprehensive in that it details each individual crime reported in an incident along with additional information not previously collected or reported by the UCR System. The Gilbert Police Department will continue to monitor and analyze part 1 crime data to understand how to better serve our community and maintain Gilbert as one of the safest cities in the country.

Mental Health Calls/Crisis Response Team

In Fall 2022, the Gilbert Police Department launched the Crisis Response Team (CRT), a team made up of four police officers and a sergeant with specialized training in crisis intervention, de-escalation tactics, and crisis negotiations. What sets the Crisis Response Team apart from Gilbert PD’s crisis intervention trained patrol officers, is that in addition to their specialized training, CRT officers have the time and resources to guide people through the process of obtaining the services they need such as connecting them to professional mental health services and services tailored to veterans and homeless individuals.

The CRT dashboard gives insight into the types and volume of calls the Crisis Response Team responds to while the team is on duty. Examples of calls that may be routed to CRT officers include welfare checks, emergency mental health petitions, and domestic violence calls however, the dashboard is not comprehensive of all types of calls CRT officers may be requested to respond to.

As additional data on the CRT is collected, Gilbert PD plans to assess the mental health needs of our community and the role that the CRT can have in providing support to those who need it the most.

Crisis Response Team – Gilbert PD

Digital Forensics Unit

The Digital Forensic Unit (DFU) is comprised of four detectives, a civilian audio/video forensic analyst, and a sergeant. The unit is responsible for completing forensic examinations in criminal cases containing digital evidence. DFU detectives receive specialized training in identifying and preserving digital evidence in criminal cases such as homicides, domestic violence crimes, sex crimes, crimes against children, drug trafficking, property crimes, and financial crimes.

The DFU dashboard tracks three different metrics:

  1. Total gigabytes processed by month
  2. Average number of days to process a request
  3. Total devices processed per month

As technology continues to develop, the data collected in this dashboard will give valuable insight into the workload handled by DFU detectives in often complex cases that can assist the police department in evaluating future staffing needs for the unit.

Domestic Violence

Domestic violence is a pattern of behavior that includes the use of threats of violence and intimidation for the purpose of gaining power and control over another person. Domestic violence can happen to anyone in any community regardless of race, education level, religion, gender, etc.

Gilbert PD’s Family Violence Unit (FVU) consists of four detectives, a sergeant and two victim advocates. The FVU investigates Domestic Violence related crimes, including assault, aggravated assault, trespass, harassment, sexual assault, and disorderly conduct. Detectives in this unit attend and receive extensive training in forensic interviewing and strangulation investigation, to better serve the unique dynamics of family violence. Our victim advocates work hand in hand with our detectives and Gilbert’s Youth and Adult Resources in helping victims of crime through advocacy, education, collaborating with community partners to offer resources, explaining and assisting victims with navigating the criminal justice process, and promoting justice.

Using the Domestic Violence dashboard, the Gilbert Police Department can assess the

  1. Total DV arrests by crime type
  2. Average days to clear by unit
  3. Cases assigned by unit
  4. Cases cleared by unit
  5. DV Arrest Historical Trend
  6. Repeat Offenders
  7. Total turndowns
  8. Prosecutor disposition

This dashboard will be used by Gilbert PD in identifying trends such as repeat offenders to help reduce recidivism rates or ensuring the department has the appropriate resources in place to provide victims with the support they need.

Criminal Investigations Division

The Gilbert Police Department Criminal Investigations Division (CID) is comprised of four sections: Counseling, Persons Crimes, Property Crimes and Special Investigations. Examples of the types of investigations handled by CID include domestic violence investigations, drug-related cases, homicides, and financial crimes.

The CID dashboard tracks two metrics:

  1. Average time to clear a case for DV cases
  2. Average time to clear a case for assaults and/or ag assaults

Volunteer Program

The Gilbert Police Department provides the opportunity for community members to volunteer in our Gilbert Citizens on Patrol, Crisis Support Unit, Crime Prevention Unit, or Chaplain program. The mission of the Gilbert Police Volunteers is to support department personnel in providing police service and to promote community partnership.

The hours donated by our volunteers are valued at thousands of dollars in annual cost savings for the department.

The volunteer dashboard helps Gilbert PD highlight the work done by our volunteers, and showcases the impact they have on our community. For more information on the volunteer program, visit the Gilbert PD Volunteer page.

Teleserve Activity

Gilbert PD’s Teleserve team are the first faces that greet you when visiting either of Gilbert’s two police stations. The Teleserve team is responsible for assisting the Gilbert Police Department in taking police reports, handling non-emergency police calls, and serving as a source of information for our community members.