Welcome to the Town of Gilbert’s Performance Management Portal

Your central hub for real-time insights, progress tracking, and key performance metrics. Explore our website to learn more about the program, history, and current progress, and see how our departments have developed powerful dashboards to support data-informed decision-making and help us continue to serve the Gilbert community effectively.

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Mission

The Town of Gilbert’s Performance Management Program is a forward-thinking initiative aligned with its vision of becoming the City of the Future. This program integrates data-driven decision-making, innovative technology, and community engagement to enhance operational efficiency and public service delivery. Key components include real-time performance dashboards, strategic alignment with long-term goals, and continuous improvement processes. By leveraging advanced analytics and embracing a culture of transparency and accountability, Gilbert aims to proactively address infrastructure, transportation, energy, and public safety challenges, ensuring sustainable growth and an improved quality of life for its residents.

Core Performance Team

The Core Performance Team is a cross-departmental group from various roles throughout Gilbert. This diverse team has united to oversee the onboarding and ongoing management of the Performance Management Program, bringing together a wide range of expertise and skill sets.

Org Chart with Dotted Line Relationships
Town Manager
Assistant Town Manager
Chief of Emerging Technology
Chief Information Officer
Core Performance Manager
Data Governance Manager
Core Team Member: Program Administrator
Core Team Member: Data Team
Core Team Member: Process Team
Core Team Member: Innovation Team
Program Administrator Department Manager
Data Team Department Manager
Process Team Department Manager
Innovation Team Department Manager

If you would like to know more about our program, please reach out to coreperformance@gilbertaz.gov

Our Journey

Scrollable Timeline

2018

Executive Team “Moonshot” Retreat

On-going and growing participation in regional benchmarking efforts and incorporation of data into annual budget process. City of the Future mission is conceptualized

Development of the City of the Future Strategic Initiative

2019

City of the Future Concept Development

Fast tracking org-wide metrics deemed important to ensure continued high quality of life

2020

Partnerships & Pilot

Gartner Data Governance Maturity Assessment

Pilot Program with Public Works, WWC & GovEx

Development of Implementation Strategies for performance management and data governance

2021

Laying the foundation for the Program

Executive Leadership role created to guide the Performance Management Strategy

Inspired by other government organizations and adapting to the culture of Town of Gilbert

Refined Phase II Pilot with Police Department

2022

Building the Team

Core Performance Team organized cross-functionally, creating a unique implementation strategy

Hosted Core Team Retreats and Debriefs to gather lessons learned and develop new action items

2023

Streamlining Engagements

Expansion and Formalization of Core Team Roles

Leveraging existing technologies and tools to streamline engagements with new departments

Development of business process and automation for efficiency and consistency across the Town

Initial Release of Public Dashboard for Public Works, Police

2025

Advancing Performance Management and AI Integration

Team re-alignment with the AI Strategy and Transformation Office to support emerging trends and technologies

Continued Onboarding of Departments into the Performance Management Program and release of Public Dashboards as approved

2026 and Beyond

Over the Horizon

Town-wide engagement in TownStat Meetings to discuss progress, challenges, and strategic alignment

Redesign and relaunch of Performance Management Websites

Continuous Improvement reviews of the program, training materials, and associated processes. Shifting team focus from Onboarding to Strategic activities

Current Program Progress

Departments undergo an extensive onboarding process into the Performance Management Program, comprised of multiple sprints to gather data, develop goals and targets, and define appropriate metrics that align with the overall strategic initiatives the Council and the Town Manager’s Office set forth. Below is our current progress.

Department Performance

Transparency and accountability are at the core of our operations. Our Department’s Data section comprehensively examines key performance metrics, operational trends, and program outcomes. From budget allocations to service delivery insights, this hub offers accessible and up-to-date information to keep residents, stakeholders, and decision-makers informed. By sharing data openly, we aim to foster trust, drive innovation, and support evidence-based policy decisions that enhance our community’s quality of life.

Contact Us

We’re working behind the scenes to deliver more powerful performance dashboards with actionable insights and real-time data. Stay tuned for updates!

If you have suggestions or would like to know more about our program, please reach out to coreperformance@gilbertaz.gov